The player from the United Kingdom had requested a permanent account closure, but the casino had allowed him to reopen the account and continue depositing large sums. The player had expressed dissatisfaction about the casino’s handling in terms of responsible gambling. We had reviewed the forwarded communication and found that the player had not specified a gambling issue when requesting account closure, which had led the casino to reopen the account. The casino had blocked the account again upon receiving the player’s complaint. Due to a lack of evidence supporting the player’s claim, we were compelled to reject the complaint as unjustified.
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- The player from Russia has requested a withdrawal less than two weeks prior to submitting this complaint.
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- Despite the player having made several claims and provided proofs of the transfers, no resolution had been presented.
Despite this, the player had been unable to provide the necessary documentation and had not responded to further communication. Consequently, we had to reject the complaint due to the lack of response. The player from Spain had deposited 10 euros into their myStake account but the money did not reflect despite them being charged. We had advised the player to contact their payment provider for further investigation. Despite extending the response time, the player did not provide any further correspondence.
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The player from United Kingdom has deposited money into their casino account but the funds seem to be lost. The casino checked with the payment provider multiple times to see what had happened but they couldn’t confirm if the transaction was successful. As the funds had not been reversed back to the player, the casino decided to credit the player’s account with the missing amount and the issue was resolved. The player from Italy was struggling to withdraw their winnings due to ongoing verification. The casino responded and said that the account investigation had finished and the player should be able to make a withdrawal without further issue.
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